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The Volie Platform

Volie believes technology should complement your business. So, we built the engine that efficiently powers your dealership, BDC, call center, or vendors. Eliminate manual tasks, and increase agent productivity with Volie, the all-in-one solution.
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platform-automation

Data Health/Management

Overview
Data1. Daily Import Report

With Volie’s Data Health/Management you’ll get:

  • Calls are made in the order of priority
  • Eliminate manual labor and improve productivity
  • In our attempt dashboard you can set the priority of your campaigns with a simple on/off switch.
Customer matcher
Data2. Merge Tag Dictionary

With Volie’s Data Health/Management you’ll get:

  • We verify the consistent identity of a customer with 99.8% accuracy. This allows us to track customers through multiple data point changes and campaigns.
Real time data sharing
Data3. Webhooks

With Volie’s Data Health/Management you’ll get:

  • Clean data = better outreach efforts
  • All customer data de-duped upon loading.
  • Customers tracked across all campaigns.
  • Customers addresses, phone numbers, and emails are normalized and verified upon loading.
  • Custom fields allow you to store any attributes that are important to you.
  • Seamlessly share the data that is most important to you and your customers in real-time through our open API and custom webhook engine.
Data marketplace
Data4. Import Checks

With Volie’s Data Health/Management you’ll get:

  • Append and normalize data with built-in services like email append, NCOA/CASS, and DNC in order to extend your program reach and run more accurate campaigns.

Automation

Overview
Automation1. Budgets

With Volie’s Automation you’ll get:

  • Streamline your business with the concept of a permanent campaign by eliminating manual tasks. 
  • Call outcomes automatically send alerts and share data.
  • Automatically recognizing and displaying customer history which allows for smarter campaigns and eliminates human error.
Follow ups/alerts
Automation3. Follow Ups

With Volie’s Automation you’ll get:

  • Following the disposition of a call, send follow up messages internally, externally, and directly to the customer automatically. And system alerts for when you need to load more contacts, when you've reached your campaign budget, etc.
Intelligent calling windows/attempts
Automation2. Calling Windows

With Volie’s Automation you’ll get:

  • Streamline your business with the concept of a permanent campaign.
  • Call outcomes automatically send alerts and share data.
  • Automatically recognizing and displaying customer history allows for smarter campaigns and eliminates human error.
  • Set rules one time so that your customers are contacted at the right time and followed up with appropriately according to your prescribed cadence
Simplified campaign set up
Automation4. System Alerts

With Volie’s Automation you’ll get:

  • Streamline your business with the concept of a permanent campaign.
  • Call outcomes automatically send alerts and share data.
  • Automatically recognizing and displaying customer history allows for smarter campaigns and eliminates human error.
  • Automated data allows for permanent campaigns, organizational level set up means you never have to re-enter contact info, "canned" campaigns.

Campaign Management

Overview
CampMgmt1. Round Robin
  • Calls are made in the order of priority
  • In our attempt dashboard you can set the priority of your campaigns with a simple on/off switch.
  • Eliminate manual labor to improve productivity.
Omnichannel marketing
CampMgmt2. Attempt Management

Calls, emails, SMS, and mail exports used separately as campaigns or all together in one. Complete customer history on the call screen, including call, two-way email and SMS history across all campaigns.

Advanced customer management
CampMgmt3. Call Camp Mgmt

Prevent Overcalling: Keep customers happy with the ability to monitor marketing frequency across every campaign to ensure you’re never overcalling.

Budgets/ prioritization
CampMgmt4. Customer History

With Volie’s Data Health/Management you’ll get:

  • Manage call queueing and campaign prioritization based on attempt cadences, age of records, and the budgeting functionality to ensure you're maximizing profitability by making the right number of calls.

Email Only Use Cases

Looking to send emails to millions of records without paying an
arm and a leg for maintaining customer history in your CRM?

Learn More

Is Volie Right For You?

Watch this quick video to see if Volie is the right option for your organization. 

If you would like to know more; schedule a demo below. 

Schedule a Demo