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4 Reasons to Make the Switch to an Omnichannel Marketing Platform

As I talked about in the article, Omnichannel vs. Multichannel Marketing, there are many differences between the two types of platforms, despite sharing a similar name. Omnichannel marketing is the way of the future. Now, if you’re still using a multichannel marketing strategy, that’s perfectly okay. The purpose of this article is to give you several reasons why you should consider making the switch to an omnichannel marketing strategy. Let’s dive into a few of those reasons now. 

 

1. Enhanced campaign design, segmentation, and targeting

With omnichannel marketing you are able to collect more representative data in comparison to multichannel marketing. You are reaching your target market in a more effective and efficient way. Therefore the data that you receive will be anything but subpar. Because of the exceptional data you are able to collect, you are better able to customize your campaign design. 

 

You are basically able to determine patterns in your prospective customers’ behavior and tailor your campaigns accordingly. This improves your customer segmentation and targeting by allowing you to organize your campaigns by customer intent. This leads to an overall improvement upon campaign design that delivers  more effective messaging. 

 

2. Improved data collection and analysis

As mentioned, you are able to gather better data from your marketing campaigns using an omnichannel strategy. You are able to compile data from various channels. Allowing you to piece together patterns to determine customer behavior, interests, and intent. Down the line this can equate to better campaign builds and runs which ultimately leads to a higher conversion rate. 

 

3. Cost Effective and Higher ROI

Any and all insights that you gather are data driven. Therefore you can determine which channels are more profitable. This tells you where and when to concentrate your marketing efforts. This leads to more customer engagement which inevitably leads to a higher return on investment. 

 

4. Customer Centric Approach

With the customer’s needs in mind, this strategy delivers more consistent streamlined messaging across all departments and channels. Enhancing the overall buying experience for the customer. Since this strategy focuses on consistency, it gives the customer multiple opportunities to connect with the same brand messaging through the most relevant channel(s). 

For instance, if a customer purchased some clothing through your website but needed to exchange them in your store for a different size, the sales associate is able to retrieve their order information, allowing the customer to exchange the clothing without any further information or hassles. This provides a memorable and pleasant shopping experience for that customer. That customer will continue to shop with that brand because of the positive experience. Therefore leading to customer loyalty and retention all because a consistent experience was provided across both the website and brick-and-mortar store. 

 

Conclusion

Omnichannel marketing isn’t going away. If anything, it is becoming more prevalent in today’s world. It is easy to see why. It saves both time and money, while providing a more streamlined pleasant experience for the customer. Why not make the switch? 


Learn more about omnichannel marketing and other contact center solutions here. 

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