Perfect for Dealers, BDC, Call Centers, and Vendors
Which means more effective communication with your customers, guaranteed!
What gets measured, gets DONE. Volie is THE engine that powers your dealership, BDC, call center, or vendor to manage customer engagement.
Everything is done manually:Desk phones
Everything is in one place and gives you the tools to:
Current BDC processes are manual and inefficient. Our system is a blended inbound/outbound system which allows you to track the agents' time. If your agent is only dialing outbound, the standard would be 300 dials per day and 85% productive time.
You are able to see where every campaign is and if you are making those important calls for the dealership each month.
No need for multiple vendors. Load all DMS, CRM, OEM spreadsheets, web leads and more into one platform. Contact your customers with a plan that fits the dealership's strategy.
Managing a BDC is hard work.
You are struggling with knowing whether your agents are being productive.
There is no insight as to whether your campaigns are being executed in an effective manner.
Your agents waste time on multiple vendor logins which can interfere with their productivity.
All of which is costing your dealership time and money. Eliminate the guesswork. You can have a profitable BDC by using Volie's BDC in a Box.
For the first time, there is now an automotive software program that combines managing automotive data with call center software which will allow you the productivity and tracking you need to profitably run your BDC!
Running an automotive BDC is hard. Labor pressures were difficult before COVID, now they are brutal. In addition, most of the processes currently in place are manual and don’t give you the resources to improve and manage agent productivity while making sure you can have one strategy that works for the entire dealership. At $15/hr per agent per month plus bonuses/benefits and 22 work days each month, you’re spending about $2.50 per outbound dial. Unfortunately, current processes don’t help you track the time in between phone calls which kills productivity.
A BDC is a big investment and it’s imperative to be able to track results and agent efficiency. Most BDC’s don’t know the percentage of time their agents are on the phone each day or whether the most important calls are made each month. The process is dependent upon a key individual who holds everything together. Many dealerships have started BDC’s only to stop because they lost their manager.
Volie’s BDC in a Box solution is an all-in-one platform. It gives you all the tools needed to profitably run an automotive BDC. Whether you run a sales or service BDC (or both), Volie can help you put a process in place that is more efficient. We help implement your strategy that is not dependent on any one individual person so that it continues to run smoothly. We eliminate manual labor, allowing your managers to focus on your agents who in turn take excellent care of your customers.
We manage agent efficiency. Most automotive BDC’s agents make between 60-80 outbound calls per day. With Volie, agents doing outbound dialing should make between 300 and 400 dials per day. Volie serves up the most important call each time one of your agents wraps up the call they are on. This eliminates the time in-between phone calls which causes decision fatigue and kills productivity.
Volie helps you put a strategy in place and then allows you to see at all times if your most important calls are being made each month. Some calls are more important than others. It is vital that the most important calls each month get made first. The right call, with the right person, at the right time, is now possible because of Volie.
Volie helps you measure the effectiveness of your BDC. What is the appointment rate for each campaign you are running? Did you generate enough revenue each month in your BDC to justify your expenses? Volie allows you not only to track the effectiveness of why you contact your customers, we also connect a contact to a sale or service RO.
Volie is a simplifier. We get it. You have vendor fatigue and don’t want to manage another log in and software program. Volie helps you eliminate the places you have to go to reach your customers. All data across your dealership including DMS, CRM and web leads can be loaded into Volie. You are able to put a strategy in place for the entire dealership that ensures you’re not overcalling your customers.
Don’t settle for the hard work and manual processes common in automotive BDC’s. Give your team Volie and watch how your BDC helps your business grow!
“The results speak for themselves. We're able to offer more for our clients while saving us a lot of time.”
- Stephen from Cedar Falls, IA
“The white glove service you provide is awesome. This has been by far the best software onboarding we’ve been through.”
- Jason from Charlotte, NC
“Because of campaign automation, we were able to move one full time person off of campaign management, and now she is our number 1 sales performer. I don’t think it is possible to 100% eliminate campaign set up, but it is very close when using Volie.”
- Kelly from Surrey, BC Canada
“The agents have everything at their fingertips. And that really makes a big difference.”
- John from Austin, TX
“The people at Volie are very flexible and willing to think outside the box. They have a ton of experience in the auto industry and in data.”
- Chip from St Augustine, FL
“I can always get someone on the phone to help me, compared to other systems where it was never the same person each time I called and I had to take time to explain what we do.”
- Patty from Fort Lauderdale, FL